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Orders over $85 delivered free in NZ, standard shipping is $6.50.
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Refunds and returns
If you change your mind, simply return unopened, unused product for a full refund. In the very unlikely event of a negative reaction, get in touch to share your experience and discuss returning the product to us for a refund. If you have been using steroid cream, skin can be more sensitive and you will need to wean into use gradually. Need help? Get in touch for a chat.
Our Returns information is here.
Yes, our Kakadu Facial Oil, Bakuchiol Rejuvenate Serum, Cleansing Oil and Lip Calm are 100% natural and formulated to be suitable for all skin types, including those with sensitive skin. Our Kūmarahou Facial Cleansing Cake is made from natural and naturally-derived ingredients and is formulated to be gentle for sensitive skin.
Whenever you add a new product into your skincare routine we do recommend that you always patch test first before use.
Our Bakuchiol Rejuvenate Serum includes 1% of a high-potency Bakuchiol extract.
Scientific studies have shown .5% Bakuchiol extract in a formulation is as effective as .5% retinol at improving hyperpigmentation and fine lines when used daily for 12 weeks, all without the skin irritation common with retinol. Keep in mind bakuchiol won't be comparable to stronger retinoids such as retinaldehyde or retinoic acid.
Bakuchiol is a gentle alternative to retinol, but it is a potent botanical active so we recommend patch testing first and building up use if your skin is sensitive. Please message us if you'd like more specific recommendations.
All our natural skin care range was developed with sensitive skin in mind.
In fact many of our botanical actives actively reduce inflammation
and skin irritation.
Yes we do! Our Kawakawa Cleansing Bar with Chlorophyll has had great results as a gentle, balancing cleanser for those suffering with acne due to the anti-bacterial properties of the Kawakawa Chlorophyll extract.
We recommend pairing this with Bakuchiol Rejuvenate Serum which includes 1% bakuchiol extract known to exhibit anti-bacterial and anti-inflammatory properties and balance sebum (oil) production.
One study* found that a formulation with 1% bakuchiol extract applied twice daily reduced acne by 57% after six weeks.
*Bakuchiol in the Management of Acne-affected Skin. (Chaudhuri R, Marchio F., 2011)
Absolutely. Nothing but good goes into our natural skin care and all our beauty products are free from nasty chemicals, skin irritants or synthetic fillers.
Absolutely. Our hair care bars are designed with all the family in mind.
When not in use, store your bars away from water - e.g. outside the shower - on a well-draining soap dish to make it last as long as possible. A saucer with pebbles is a nice DIY soap dish idea.
We pack orders within one business day of receiving them and ship orders from Frankie HQ in Auckland every Monday to Friday.
Delivery estimates - New Zealand:
Delivery across Auckland - usually next day or 1-2 days from courier collection.
North & South Island - 1-2 days
Australia:
Standard postal service is 5-14 days provided there are no unexpected delays.
FedEx service - usally within 4-5 days.
Rest of world:
2-4 weeks.
We do our best to dispatch orders as quickly as possible however final delivery times may vary due from those above.
Keep in mind that covid 19 has caused severe disruption to courier networks
and international postage. If your parcel is delayed please monitor the
tracking for updates.
If you change your mind, simply return unopened, unused product for a full refund.
Overall rating: 4.9 / 5 from 66 reviews.
I have an autoimmune condition which has my skin ranging from dry to welted and itchy. The bath soak is so soothing and it leaves me feeling soft and smooth. It’s so lovely to purchase from people that genuinely care and have a wonderful natural product that works so well.
Winter must have! Kawakawa series are the only one can apply to my son’s sensetive dry skin when eczema flares up.
Jarvis, our 7 year old bearded collie looking so happy after finally getting some relief from his iching. He has allergies that flare up in the summer and he has been especiallg bad this summer with the humidity. We have been using the colloidial oat soak once a week and he had instant relief from his itch. Thank you! Totally reccomend for other itchy doggies.
My daughter has suffered with eczema for years and I’ve never found anything that’s as soothing on her skin as this! It has worked wonders and stopped her from scratching, thank you so much
Meet Hendrix, he was suffering from severe eczema. He was constantly itchy resulting in open sores on his face and his mother tried various creams/medicines & ointment to ease his pain. after one bath his skin changed dramatically , redness has diminished & his white pearl skin blossomed.
Amazing stuff! First time I used in my daughters bath she stopped itching and it helped to clear her skin!
My beautiful Moko has ezxma and ever since we started using the Colloidal Oat Bath Soak with kawakawa I'd has cleared her skin on her face and neck. My moko loves bathing in it aswell. So thankyou Frankie Apothecary
Has helped to settle my little one’s eczema and we now use at every bath time. Good instructions provided and blends best when placed into running water
Lovely bath oats - works a treat for our 7 month old
Actually used it on my dog who has itchy skin ,only relief he has had, after numerous trips to the vet. thanks.
Your products have helped my son with his eczema since he was an infant. He’s 6 now and his skin is better than ever! He’s had very few flare ups and his skin has healed so much. Thank you!
I soak my feet in this in the summer time when my feet get quite dry. It rejuvenates my heels and makes my feet feel soft and fresh!
Just the job!
Love this product for my moko girl. Thankyou Frankie
Helps greatly with my wee girls eczema flareups.
I found it very sořthing
Excellent product
Lovely
Works wonders on my moko skin 10/10
Repeat customer here! We LOVE this bath soak! My baby’s skin is soft and clear when we use it. It helps keep his eczema away. I have used it for all 3 of my children. Absolutely rate it!
I have noticed a significant difference in my 9 month olds skin since using this, a soak in this always soothes his skin, easy to use! Love the packaging!
Soothing and calming during bad flare ups for bubs
My baby’s eczema spots stayed relatively controlled with ongoing steroid use and daily moisturising. However despite all that there were days when the eczema areas would flare up and we would be back to the start. We noticed that her eczema was only being managed but it wasn’t healing. I have always wanted to try the Oats colloid but since we don’t have a bath tub I was unsure of how we could use this product. Finally I read the tip that was on this website about placing a scoop of the powder in a muslin cloth and placing it in a bucket of water to infuse and using that water to bath the child. After starting this regime within 3 washes her ecezma reduced and the areas have actually started healing! She is itching the areas a lot less as well. We do use other products from this brand before and after her bath routine to help maximise the effects of the oats colloid. Overall Iam in love with this product because of what it has done for my child’s skin! I am finally hopeful that with continued use in the future when her eczema patches are completely healed she can wean off the steroid cream! Thank you for providing us with such high quality products!
Works great for soothing my son's itchy skin due to eczema. Have used this for my 5 year old when he was a baby & now using it for my 4 month old baby.
Absolute skin relief after the oat bath .. skin is softer and eczema is under control…
We've used and loved Frankie products for years and after trying the oat bath soak, this has also become a firm fave! My son has eczema and itchy skin and this soak is so soothing - it relieves his skin and keeps it smooth and itch free.
We've been advising our patients at Auckland Skin Clinic to use Frankie's Colloidal Oats for their eczema for years now. They dissolve easily into the bathwater and provide so much relief from the itching. The best on the market!
Loved this soak for nappy rash! Paired with the kawakawa balm, this really helped to clear the nappy rash very very quickly! Highly recommend!
Love this stuff. Convenient to just sprinkle in the bath. Soothes dry itchy skin.
We love the Oats Soothing Bath Soak for our little one. She's had eczema since she was born and a spoon in her bath soothes it so much. It works like a treat! Highly recommend it for new borns and young children.
Great on my son's skin when he had eczema.
Our daughter reacted to most things used in her bath we had tried other natural products but nothing worked as good as this ! It’s softened up her skin and reduced inflammation wouldn’t use anything else now.
Excellent product for soothing dry, irritated skin.
I do not like taking photos for advertising regardless of what it's purpose!! Respect my privacy? Other than that! the Kawakawa balm, and Colloidal Oatmeat have been excellent products for my eczema & dermititis which have been erased considerably🙂👍
Great product to put in my bath every night to keep eczema at bay...very soothing and don’t like to be without it
Best product for my sons skin. Perfect In the bath. One packet lasts about a month so great when doing the subscription too.
I love this oat bath soak so much. You only need 10 mins to soak in it and it works like wonders especially with my eczema & pregnancy rash.
We have been using this product in our daughter's baths every evening for about 4 months and it has definitely helped her eczema. She used to hate baths and now she loves them! This product has helped reduce the itching, irritation and redness. Thank you.
Awesome product to use in bath at night..keeps eczema under control
We’ve just started and bubs has been enjoying so far. Skins feels soft and supple ☺️
Overall rating: 4.9 / 5 from 66 reviews.
I have an autoimmune condition which has my skin ranging from dry to welted and itchy. The bath soak is so soothing and it leaves me feeling soft and smooth. It’s so lovely to purchase from people that genuinely care and have a wonderful natural product that works so well.
Winter must have! Kawakawa series are the only one can apply to my son’s sensetive dry skin when eczema flares up.
Jarvis, our 7 year old bearded collie looking so happy after finally getting some relief from his iching. He has allergies that flare up in the summer and he has been especiallg bad this summer with the humidity. We have been using the colloidial oat soak once a week and he had instant relief from his itch. Thank you! Totally reccomend for other itchy doggies.
My daughter has suffered with eczema for years and I’ve never found anything that’s as soothing on her skin as this! It has worked wonders and stopped her from scratching, thank you so much
Meet Hendrix, he was suffering from severe eczema. He was constantly itchy resulting in open sores on his face and his mother tried various creams/medicines & ointment to ease his pain. after one bath his skin changed dramatically , redness has diminished & his white pearl skin blossomed.
Amazing stuff! First time I used in my daughters bath she stopped itching and it helped to clear her skin!
My beautiful Moko has ezxma and ever since we started using the Colloidal Oat Bath Soak with kawakawa I'd has cleared her skin on her face and neck. My moko loves bathing in it aswell. So thankyou Frankie Apothecary
Has helped to settle my little one’s eczema and we now use at every bath time. Good instructions provided and blends best when placed into running water
Lovely bath oats - works a treat for our 7 month old
Actually used it on my dog who has itchy skin ,only relief he has had, after numerous trips to the vet. thanks.
Your products have helped my son with his eczema since he was an infant. He’s 6 now and his skin is better than ever! He’s had very few flare ups and his skin has healed so much. Thank you!
I soak my feet in this in the summer time when my feet get quite dry. It rejuvenates my heels and makes my feet feel soft and fresh!
Just the job!
Love this product for my moko girl. Thankyou Frankie
Helps greatly with my wee girls eczema flareups.
I found it very sořthing
Excellent product
Lovely
Works wonders on my moko skin 10/10
Repeat customer here! We LOVE this bath soak! My baby’s skin is soft and clear when we use it. It helps keep his eczema away. I have used it for all 3 of my children. Absolutely rate it!
I have noticed a significant difference in my 9 month olds skin since using this, a soak in this always soothes his skin, easy to use! Love the packaging!
Soothing and calming during bad flare ups for bubs
My baby’s eczema spots stayed relatively controlled with ongoing steroid use and daily moisturising. However despite all that there were days when the eczema areas would flare up and we would be back to the start. We noticed that her eczema was only being managed but it wasn’t healing. I have always wanted to try the Oats colloid but since we don’t have a bath tub I was unsure of how we could use this product. Finally I read the tip that was on this website about placing a scoop of the powder in a muslin cloth and placing it in a bucket of water to infuse and using that water to bath the child. After starting this regime within 3 washes her ecezma reduced and the areas have actually started healing! She is itching the areas a lot less as well. We do use other products from this brand before and after her bath routine to help maximise the effects of the oats colloid. Overall Iam in love with this product because of what it has done for my child’s skin! I am finally hopeful that with continued use in the future when her eczema patches are completely healed she can wean off the steroid cream! Thank you for providing us with such high quality products!
Works great for soothing my son's itchy skin due to eczema. Have used this for my 5 year old when he was a baby & now using it for my 4 month old baby.
Absolute skin relief after the oat bath .. skin is softer and eczema is under control…
We've used and loved Frankie products for years and after trying the oat bath soak, this has also become a firm fave! My son has eczema and itchy skin and this soak is so soothing - it relieves his skin and keeps it smooth and itch free.
We've been advising our patients at Auckland Skin Clinic to use Frankie's Colloidal Oats for their eczema for years now. They dissolve easily into the bathwater and provide so much relief from the itching. The best on the market!
Loved this soak for nappy rash! Paired with the kawakawa balm, this really helped to clear the nappy rash very very quickly! Highly recommend!
Love this stuff. Convenient to just sprinkle in the bath. Soothes dry itchy skin.
We love the Oats Soothing Bath Soak for our little one. She's had eczema since she was born and a spoon in her bath soothes it so much. It works like a treat! Highly recommend it for new borns and young children.
Great on my son's skin when he had eczema.
Our daughter reacted to most things used in her bath we had tried other natural products but nothing worked as good as this ! It’s softened up her skin and reduced inflammation wouldn’t use anything else now.
Excellent product for soothing dry, irritated skin.
I do not like taking photos for advertising regardless of what it's purpose!! Respect my privacy? Other than that! the Kawakawa balm, and Colloidal Oatmeat have been excellent products for my eczema & dermititis which have been erased considerably🙂👍
Great product to put in my bath every night to keep eczema at bay...very soothing and don’t like to be without it
Best product for my sons skin. Perfect In the bath. One packet lasts about a month so great when doing the subscription too.
I love this oat bath soak so much. You only need 10 mins to soak in it and it works like wonders especially with my eczema & pregnancy rash.
We have been using this product in our daughter's baths every evening for about 4 months and it has definitely helped her eczema. She used to hate baths and now she loves them! This product has helped reduce the itching, irritation and redness. Thank you.
Awesome product to use in bath at night..keeps eczema under control
We’ve just started and bubs has been enjoying so far. Skins feels soft and supple ☺️
