I was having an allergy reaction to adhesive on plasters and used the kawakawa healing balm and oil 3 times a day for 5 days and it has cleared it right up. Love the kawakawa balm and oil, I have been using it for a number of years now.
Skin Hydration Duo
- Regular price
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$46.00 USD - Regular price
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- Sale price
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$46.00 USD
Shipping from $6.50.
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Simple returns, see below.
DESCRIPTION
DIRECTIONS FOR USE
SUITABLE FOR
INGREDIENTS
BOTANICAL ACTIVES
SHIPPING & SIMPLE RETURNS
Free Shipping
Orders over $85 delivered free in NZ (Saturday delivery is additional), standard shipping is $6.50.
International orders
You can use the Shipping Estimator on the cart page, or view the rate before you complete checkout.
Refunds and returns
If you change your mind, simply return unopened, unused product for a full refund. In the very unlikely event of a negative reaction, get in touch to share your experience and discuss returning the product to us for a refund. If you have been using steroid cream, skin can be more sensitive and you will need to wean into use gradually. Need help? Get in touch for a chat.
Our Returns information is here.
Your Questions Answered
Why does Kawakawa Balm help skin prone to eczema, psoriasis & dermatitis?
The Kawakawa leaves and stems are packed full of natural botanical actives that have numerous medicinal and healing properties. Chemically, the Kawakawa leaves contain pain-blocker myrsticin, eugenol which is an antiseptic, and skin-rejuvenating antioxidant lignins. It is rich in iron, magnesium and vitamins. We preserve the effectiveness of all these natural botanical actives in our Kawakawa balm, and the smooth protective balm creates a physical layer that reduces skin irritation and allows the skin barrier to recover.
Why is Frankie's Kawakawa Balm excellent for dry, eczema-prone skin?
Great question! Frankie Apothecary's Kawakawa Balm is a rich, hydrating balm made with soothing native kawakawa that was crafted specifically to soothe itchy, eczema-prone skin. Our Kawakawa Balm is the most internationally-awarded Kawakawa Balm in New Zealand.
Most balms use a simple combination of wax, oil and essential oils or plant extracts. Our Kawakawa Balm has all of these, plus three important ingredients that set it apart from the rest - high potency Kawakawa oil, water-attracting ingredients (more on that in a minute) and a research-backed blend of ingredients scientifically proven to reduce trans-epidermal water loss (TEWL) which is a feature of eczema-prone skin; basically it loses moisture faster.
Our Kawakawa is harvested on high energy times of the Maramataka, carefully prepared with a unique process to retain all the goodness of the leaf and tended by our whānau as it infuses over many weeks.
We include water-attracting ingredients that draw moisture to the outer layer of the skin, giving problem skin much-needed moisture, helping to reduce the itch.
Our research-backed special ingredient, a combination of waxes has been proven to reduce water loss at the surface of the skin as effectively as lanolin, long touted as one of the most powerful emollients (ingredients that prevent moisture loss).
Together, these ingredients support skin healing, moisture retention and itch reduction. While other balms may include kawakawa, no other provides the effective blend of ingredients in Frankie Apothecary's Kawakawa Repair.
What properties does Kawakawa offer?
Kawakawa is one of the most important and widely used plants
in Rongoā Māori (traditional Māori herbal medicine) and has been used by Māori for centuries to treat various ailments. Kawakawa was chewed to manage toothache and drunk as a tea for digestive issues and to treat bladder and kidney issues.
Scientists agree - Kawakawa has amazing medicinal properties. Laboratory testing has revealed that Kawakawa contains:
Myristicin, a pain-blocking substance related to the antiseptic eugenol,
Lignins which are useful in cosmetic and topical skin treatments,
Antimicrobial and analgesic properties useful for reducing skin inflammation
Diayangambin which has anti-inflammatory and immuno-suppressant effects, which means it can help with anti-immune disorders like rheumatism and psoriasis,
Antidyspectic actives which can help control dyspepsia and indigestion, and
Antispasmotic properties which can ease cramping and muscle spasms.
This group of active ingredients assists with reducing the inflammation and irritation associated with dry/itchy skin conditions.
How do I use your products with or instead of steroid creams?
Remember, if you're concerned about your own or your child's skin, we recommend talking to your medical professional.
Kawakawa Repair Balm is a completely natural nourishing moisturiser and many parents have used it with great effect, even after using over the counter creams and topicals.
From what many parents have told us, if steroids have been used, progress may be slower and it's best to start using the Kawakawa Repair Balm gradually.
We've talked to lots of families and here are some of the patterns they've observed when using Kawakawa Repair Balm:
Some have noticed that topical steroids can sometimes leave the skin sensitive until the withdrawal period from the steroids is over. This seems to be different for different people depending on how long the steroid products were used and how severe the condition.
However, generally if steroid products have been used they've told us it took a bit more time to to adjust to the new regime.
We suggest you apply a little of the balm each day and over time gradually increase the amount and time. Remember it is best to always patch test on the skin first and stop in the very unlikely event of a reaction.
Is Kawakawa Balm safe to use while pregnant?
Kawakawa Repair balm is safe for use while pregnant and is also safe for use on babies. While Kawakawa products are safe to be used topically by pregnant women, be aware that it is not recommended that pregnant women ingest Kawakawa, for example not to take as a tea.
Can I use Kawakawa Balm on my newborn?
Kawakawa Repair Balm is suitable for the whole family, including your newborn.
It is a natural product and the beeswax used is cosmetic grade and is sterile.
Is the Kawakawa Balm safe for children with nut allergies?
Olive oil, the base we use to infuse our kawakawa, is a fruit oil pressed from the flesh of the olive. It is not a nut oil and contains none of the allergenic proteins associated with tree nut allergies.
Many families with nut-sensitive children choose our balm for exactly this reason. As with any new skincare product, we recommend a patch test first.
Can I use Kawakawa Balm on broken skin?
If you have open areas of skin, it is important to check for signs of infection. If you are at all concerned, we recommend checking with your medical professional.
Classic signs of infection are pus or coloured discharge, heat, redness, strong odour or smell. If there is infection then consult your medical professional.
If the area is fine, dab with a dressing and apply the balm. Use a clean spoon or implement to remove the balm from the jar (preferably not hands) and to apply.
How to use Kawakawa Balm around the eyes?
Yes, the Kawakawa Balm is safe for using on eyelids.
We suggest to use just a little so that you don't get any in your eyes, not that it will harm them, but the oil-based balm may not be comfortable in the eyes.
When can I expect to see improvement with itchy skin?
The time to see improvement from using the Kawakawa Repair Balm will vary from person to person. Most people see improvement within a few days, and sometimes the skin starts to calm within minutes of applying.
If steroid based products have been used recently (within the last 6-10 months) it may take longer to see the impact of using the Kawakawa Repair Balm. See the question on using steroid products for further information.
How do I use the kawakawa balm, body oil and oat soak together?
The combination of Kawakawa Balm, Body Oil and Colloidal Oats is a great combination to treat persistent dry/itchy skin issues - check out our Eczema Saviour Bundle for extra value.
To use this combination:
Bathe with the Colloidal Oats – add two tablespoons to a bath, less if bathing babies in a tub, and soak for ten minutes.
Pat dry and apply the Kawakawa Balm within a three minutes to lock in the moisturising properties.
3. Body Oil to add a moisturising layer to the skin - apply Kawakawa Body Oil body oil to add a moisturising layer to the skin.
How soon can I expect my order?
We pack orders within one business day of receiving them and ship orders from Frankie HQ in Auckland every Monday to Friday.
Delivery estimates for New Zealand are:
Auckland wide is usually next day or 1-2 days from courier collection.
North & South Island - 1-2 days
Australia:
Standard postal service is 5-14 days provided there are no unexpected delays.
FedEx service - usally within 4-5 days.
For the rest of the world delivery can take 2-4 weeks.
We do our best to dispatch orders as quickly as possible however final delivery times may vary due from those above.
Keep in mind that covid 19 has caused severe disruption to courier networks and international postage. If your parcel is delayed please monitor the tracking for updates.
Can I get a refund if the Kawakawa Balm does not improve my skin?
We think the Kawakawa Repair Balm is a great product for treating dry/itchy skin issues, and so do many of our customers.
Many of our customers have given feedback that the balm has helped calm irritated skin and helped them and their children sleep through the night. Often they have tried many other products on the market and did not get the same result as with the Kawakawa Balm.
One situation when progress seems to be slower is if you've had to use steroid cream to manage eczema. Some customers have told us they've noticed steroid cream use seems to make the skin dependent on their use and more sensitive and irritable when new products are introduced, even gentle ones. In this case, we recommend a period of weaning into using the balm. e.g. start with one application a day and gradually increase, monitoring the skin for any reaction before increasing use. If you have concerns about your skin, remember to consult your medical professional.
If you have not used steroid creams in the last 10 months and have applied the balm in the recommended way - 3 times a day at regular intervals for several days to a week - and see no improvement, please return the balm to us for a refund of the balm cost (shipping is excluded) - you can email us at info@frankieapothecary.co.nz to sort this out.
Can I return my order if I change my mind?
If you change your mind, simply return unopened, unused product for a full refund, excluding shipping cost.
Where can I buy Kawakawa Balm in New Zealand?
Frankie Apothecary's award-winning Kawakawa Balm can be purchased online and shipped within New Zealand, to Australia and around the world. We also have a network of stockists around New Zealand.
How do I use Kawakawa Balm?
Kawakawa Balm is an intensive balm for dry, itchy or troubled skin. Apply 3x a day during a flare-up and 1x a day as maintenance. Always patch test for 24hours before use.
Customer Reviews
Overall rating: 4.8 / 5 from 82 reviews.
We saw result in 3 days! Amazing product, especially when it’s ALL natural. Love it x
These products have been a game changer for my daughter’s eczema! I have tried pretty much everything on the market, followed naturopath plans and even tried the full medical route but nothing has worked this effectively with long lasting results as the Kawakawa balm in combination with the oil and the oat soak. It’s made a huge improvement in my daughters skin!
ABSOLUTE GAME CHANGER! My daughter started developing these Eczema spots all over her legs and they would flare up so bad it looked like it was bleeding. My second daughter also had bad eczema around her neck it was open and bleeding. I had tried numerous different creams and balms to help it but it wouldn’t change. THANKFULLY I came across this product through a search I done and I’m so thankful I did because this is the first time I have seen my daughter’s legs and neck clear. The balm works like magic. They have completely cleared with no irritations. My daughters have also not itched them since. I’ve never felt so much relief. Thank you for an amazing product!
Recently I had a total knee replacement I'm remembered my aunty giving me kawakawa oil when I used to have arthritis fair ups during sport. So purchased this I've now bought two more bottle for myself and family. It's amazing I rub it in three to four times a day. I think it's really heaped the healing alot.
Love your products! Surprised by the kawakawa oil - moisturized but not oily with a very good and natural aroma. Kawakawa balm is a re-purchased item as it is just a must-have for the family.
At 3 months our lil one had eczema all over his head. Finally after lots of itching and sleepless nights, his head is healing. Been using kawakawa oil for ~ 3 weeks and it helps the dryness enormously. The kawakawa balm has coconut in it, which might be a trigger for our boy. So highly recommend spot checking first. Mamas if you’re lost and need to try something, I highly recommend adding this into your daily routine.
We have battled eczema since Summer was 4 months old. The doctors we saw only wanted to prescribed steroids (both topical and oral) which we refused as we wanted to go down gut health/holistic route. We are on our second bottle of the Kawakawa balm and cannot recommend it enough. A little goes a long way and it’s a relief to know there isn’t anything nasty in the ingredients. We tell everyone we can about Frankie Apothecary and we will continue to purchase their products.
After using Kawakawa oil and Kawakawa cream, my posarisis is almost settled down and smooth. It works best after a shower as the heat can flair the skin sightly.
My daughter has really bad eczema and KawaKawa oil has really helped us in soothing the rashes. Loved it.
X’mas gift for a friend of mine. She likes it.
Baby developed eczema at only a few weeks old. When I was younger I had severe eczema which was tortuous for my Mother and I was dreading goig through that. We went to the doctors who gave us some cream which didnt work, I am really against using steroid cream on her young skin. I kept seeing Frankie Apothecare advertised on facebook and they had really great reviews so I thought I'd give them a go. Babys skin cleared up within a few days. She had it all over her body. It does come back from time to time but we just increase the usage durig break outs and it goes away. I'm so glad I dont have to watch her being agitated and in pain anymore and glad I got it under control before it got too bad.
My baby Annette has been suffering from eczema from birth. She is now four years old & I must have tried over 50 different products. I saw an ad for Frankies products on Facebook & thought might as well try this too. I’m glad I did because it has worked miracles on my baby’s skin. Her dry patches are all gone & her skin actually looks & feels healthy for once. My poor baby is no longer constantly scratching. Thank you so much ❤️
I first got introduced to this brand when my sister in law gifted me some for my oldest daughter who has had itchy and sensitive skin. It worked like magic! When I had my youngest nearly 6 weeks ago, I noticed her cheeks had begun to feel and look red and inflamed. They felt quite rough and not newborn soft anymore. I was applying coconut oil but it quickly dried her skin. I remembered we had leftover balm so I applied it on her skin after baths and whenever I could and wow! The next day her skin wasn't red anymore. The more I applied, the softer her skin became. I'm so glad and thankful for this brand. As someone who has been using a lot of prescribed creams, its great to have a natural product and even better for my kids skins from a young age! I always recommend this brand if I ever see parents posting about needing to try something natural for their child's sensitive skin! And they aren't ever disappointed!
It has helped so much especially soothing the flaring of my daughter's eczema. She is 2 yrs old and its hard to keep her calm when her eczema is flaring up. But this product has helped not only sooth the itchiness but also smooth her skin. I love it and will be ordering more. I highly recommend
This product was really good my granddaughter been thru 8 months
I sent these to my mother in Australia. She likes it very much. It's helping with her dry skin. She had a bi-pass. It was a big operation. She hasn't tried it on her scars yet. But she really loves the fact that is helps with her dry skin. It will help her as it does for me.
Great products we kept coming back!
Second time buying this product! It feels so smooth on my skin and my babies. We have sensative skin and it really helps to bring back moisture after dryness.
Lovely product, smells great. Unsure if it’s this that is helping my baby’s eczema as there are other factors we changed that we need to consider, but the eczema is currently doing pretty well so hopefully this is helping! It doesn’t relieve the itch when applied but overall we have less eczema currently than before.
My grandson gets very dry flaky skin on his face and scalp. He scratches & rubs the areas and they often becomes bloody and worse. Frankies kawakawa balm is the only product that has healed this after trying perscibed creams, other providers balms ect. Now it's healing I use the oil to moisturize his skin. Another product I purchased from Frankies the shampoo bar is healing his scalp! Beyond amazing and I'm very happy
Is not working as it promised very disappointed 😔
amazing product, My daughter has been loving it as no more itchy skin.
Good
Not very useful
Didn't help much daughter still flaring up but was worth the try
Skin Hydration Duo - Kawakawa Balm + Kawakawa Oil
Store owner replied: Kia ora Nick, thanks for taking the time to leave a review on our site and we’re sorry to hear it wasn’t the experience you were hoping for. We always want to learn and improve what we do, and would love to know more about the condition you were hoping to help (eczema or another condition), if you’ve used steroid creams at all and if things like infection – bacterial and fungal - have been ruled out. Lots of things can be at play with irritated skin. Anyway, have emailed and would love to hear more. Ngā mihi, Georgina
I’ve used this Kawakawa balm and oil with all my children and it has been amazing for everything every single time 😊
"The Frankie balm and oil have been a game changer for my daughter’s extremely dry skin. Not only has the itchiness completely disappeared, but she’s also finally able to sleep soundly through the night. Thank you, Frankie, for bringing such relief!"
Love this product! I have never had eczema until this year due to my weakened immune system and was given a very strong steroid cream which dried out my skin but would still flare up. Since using this balm and body oil, I have way less flare ups and some of the eczema patches have completely gone away. Everyone is different but this is definitely worth a try!
I love both the healing balm and body oil. They helped with my 2-year-old daughter's eczema on her thighs. I used the healing balm on the affected area and then applied the body oil all over her body.
Everything about this company is top class! The product works and is gentle, the packaging makes one smile and they are local which makes me smile even more.
I ordered this for my partner after doing A LOT of research to find something to replace the olive oil eczema balm he previously used that is no longer available here. A few days after it arrived, totally unprompted by me, he said "that kawakawa stuff is f*cking magic by the way! instant relief, just magic."
Leaves my skin feeling replenished.
I use this all the time over my tattooed arms and legs. It really helps combat my dry skin due to per menopause. I also found it helps with my uneven, sometimes itchy skin on my face and it helps settled down the redness and itching. I definitely recommend it for all of the above.
This duo has been really helpful for my son’s eczema! The balm is very soothing and helps reduce his itchiness and dryness. He has eczema on his scalp as well and I’ve found the body oil to be good at moisturizing and reducing the flakiness on his scalp.
Works great my hands are always working in materials that dry them out letting eczema develop
The products were up to the usual standard; thanks.
Absolutely love this stuff! I haven’t been using it for long but I’m already seeing results on my rash.
It's so good for my son we run out all the time I wish there were bigger balms and oils to purchase unfortunately my son has eczema with 2 different fungles over his entire body he is also lvl 3 autistic with adhd and gdd which leads him to be fixated hes trys to resist the inch. And he's done well and finally slept through a whole night multiple time since it's healing process some times the usage we need is alot of it which we always run out only due to no full body moisturizer but we love love it
I got it to try on my baby, was so nice the whole family uses it now